Terms of use

INTRODUCTION & ACCEPTANCE OF TERMS

• acknowledge that you have read, understood, and agree to be bound by these Terms;
• represent and warrant that you have full authority to bind the entity on whose behalf you are using the Services (if applicable);
• agree that all use of the Services is entirely at your own risk;
• agree that Load Market provides the Services strictly “AS IS” and with zero liability of any kind.

1. Definitions

• LM Tracking mobile application;
• Load Market website and web platform;
• APIs, SDKs, and developer tools;
• Integrations with TMS, ELD, telematics, and third-party logistics systems;
• tracking requests and tracking links;
• in-app chat, document uploads, ETA tools;
• mapping, routing, ETA, and geolocation modules;
• telematics and GPS processing;
• AI-powered voice bot calling service;
• email, SMS, and notification systems;
• data processing, analytics, and fraud-indicator modules;
• support functionality; and any other software, tools, or functionality provided by Load Market.

2. Eligibility & Authority

3. Nature of Services

• send tracking requests to Drivers;
• receive shipment visibility, location signals, and status updates;
• integrate with TMS, ELD, and other Third-Party Services;
• exchange chat messages and upload or receive documents;
• configure and deliver email or link-based shipment updates;
• utilize mapping, routing, fraud-indicator, or ETA tools for informational purposes only.

• transport, dispatch, negotiate, arrange, schedule, broker, tender, manage, supervise, or execute freight;
• provide routing instructions, operational guidance, or safety directives;
• act as a carrier, broker, dispatcher, freight forwarder, 3PL, agent, contractor, or co-carrier;
• participate in communications between shippers, receivers, brokers, carriers, or drivers regarding freight execution;
• guarantee any shipment outcome, timing, routing accuracy, safety condition, labor performance, equipment operation, or delivery result.

4. Account Registration, Verification & Customer Responsibilities

• Load Market’s review is informational only,
• Load Market does not authenticate documents,
• Load Market does not guarantee the legitimacy, identity, authority, or intentions of any applicant,
• Load Market may approve accounts that later prove to be fraudulent, misrepresented, or unauthorized,
• Load Market bears zero liability for any false, fraudulent, inaccurate, or misleading information submitted by any Customer.

• authenticity of COI or other uploaded documents,
• correctness of MC/USDOT information,
• impersonation or identity fraud by Customers or Drivers,
• use of false or stolen personal or business information,
• unauthorized individuals signing up on behalf of a company.
  

• maintaining the confidentiality of login credentials,
• limiting access to authorized personnel,
• ensuring that each user has unique credentials,
• all activity performed on or through its account, whether authorized or unauthorized.
  

• request additional documentation (e.g., driver lists, authority letters, insurance proofs),
• require identity confirmation of Customer personnel,
• suspend or revoke access pending verification,
• deny approval for any reason or no reason.
  

• internal misuse, mishandling, or unauthorized disclosure of tracking data;
• monitoring, managing, and controlling internal access to the Services;
• any unauthorized or improper actions taken by its staff, agents, or sub-users;
• assigning, modifying, and revoking permissions and account roles;
  
• fraud, misconduct, negligence, or unlawful activity committed by its personnel;
  
• failure to supervise, train, or control sub-users or anyone acting under the Customer’s account.
  

• monitor Customer accounts,
• detect fraudulent information,
• confirm identity or authority of users,
• police compliance with Customer’s internal policies.
  

5. Acceptable Use

• attempt to gain unauthorized access to any Load Market account, system, data, or infrastructure;
• bypass, disable, or interfere with any security mechanism or access control;
• copy, scrape, harvest, export, or index any portion of the Services or underlying data;
• reverse-engineer, decompile, disassemble, or attempt to derive source code from any component of the Services;
• use bots, automation scripts, crawlers, or third-party tools to access the Services (unless explicitly permitted by formal API documentation);
• upload, transmit, or distribute malware, viruses, worms, spyware, ransomware, or any harmful code;
• impersonate any person or entity, or misrepresent affiliation with any organization;
• misuse the Services to harass, defraud, deceive, or harm any person or entity;
•  interfere with the operation, performance, or integrity of the Services or their infrastructure;
• use the Services for any unlawful, fraudulent, deceptive, or unauthorized purpose;
• attempt to access, upload, or modify data belonging to another Customer without explicit permission;
• resell, sublicense, lease, or otherwise distribute access to the Services without Load Market’s prior written approval.

• all actions taken through its account or sub-accounts,
• actions of its employees, agents, contractors, drivers, or partners,
• sharing of tracking links or access credentials with third parties,
• any misuse of the Services by parties to whom Customer grants access.
  

• internal fraud or misconduct,
• unauthorized access permitted by Customer,
• misdirected tracking requests,
• misuse of location or shipment data by Customer’s partners, staff, or drivers.
  

• has no responsibility or liability of any kind for damages, losses, disputes, or harm caused to Customer by any other user, Customer, driver, broker, carrier, shipper, receiver, or third party;
• does not verify the identity, legitimacy, compliance, intentions, or conduct of any Customer, driver, or external party who interacts with Customer through the Services;
• is not responsible for fraudulent, negligent, deceptive, harmful, defamatory, harassing, unsafe, unprofessional, or unlawful conduct by any user or third party;
• does not control how Customers or third parties use tracking data, driver location information, shared documents, chat messages, or shipment information.

• reliance on information provided by another Customer or driver;
• communication or interaction with another user;
• actions of third parties to whom Customer or its partners shared tracking links;
• carrier or driver fraud, misrepresentation, or nonperformance;
• operational, financial, or legal losses caused by other users or anyone outside Load Market’s control.

• monitor usage for security and abuse;
• investigate violations;
• restrict or suspend access for any violation, risk, or suspicious activity;
• take any action deemed necessary to protect the integrity of the Services.
  

6. Drivers & Mobile App Use

• the Driver is at least 18 years old and legally competent;
• the Driver is the actual driver of the equipment associated with the shipment being tracked;
• the Driver has not been suspended or removed from the App previously;
• the Driver’s use of the App complies with all applicable federal, state, and local laws, including motor-vehicle and privacy regulations;
• if using the App on behalf of a carrier or company, the accepting individual has full authority to bind the organization;

• does not confirm that the number belongs to the Driver,
• does not confirm that the person associated with the number has provided consent,
• does not verify the accuracy, legitimacy, or authenticity of any Customer-submitted contact information,
• does not impose any duty on Load Market to investigate, validate, or correct Customer-submitted information,
  
• does not guarantee correctness, reliability, completeness, or timeliness of number classification provided by third-party services.
  

• tracking links, messages, verification SMS codes, or AI bot calls sent to incorrect, fraudulent, spoofed, reassigned, or non-driver numbers;
• Customer typos, outdated data, internal database errors, or misdirected tracking requests;
• any privacy, TCPA, or consent-related consequences arising from Customer-initiated contact attempts;
• unintended disclosure of tracking information due to incorrect phone numbers provided by the Customer.
  

• does not verify Driver identity, phone number ownership, employment status, or authority;
• does not verify, confirm, or document Driver consent for voice calls or communications;
• relies entirely on Customer’s representations regarding consent and authorization.

• does not review, approve, validate, edit, monitor, or endorse any Customer-Provided Communications;
• does not evaluate the accuracy, legality, tone, implications, or truthfulness of any such content;
• does not confirm or verify any statements relating to booking status, shipment assignment, payment, operational requirements, tracking obligations, or continuation of work;
• does not determine whether any Customer-Provided Communication is misleading, coercive, incomplete, or compliant with applicable law.

• such filtering is purely technical in nature;
• no human review is performed;
• no contextual, factual, or legal analysis is conducted;
• filtering does not constitute approval, endorsement, moderation, or control of Customer-Provided Communications.

• the content, accuracy, tone, and legality of all Customer-Provided Communications;
• ensuring compliance with all applicable federal, state, local, and international laws, including without limitation TCPA, privacy, consumer protection, and telecommunications regulations;
• obtaining, documenting, and maintaining all legally required consents, permissions, and authorizations from Drivers or other recipients;
• ensuring that communications do not misrepresent Load Market’s role, create false urgency, imply booking confirmation, or unlawfully condition payment or work on tracking acceptance.

• grants Load Market the right to collect, process, transmit, and display the Driver’s mobile device telephone number, identity, and geolocation (“Driver Location Data”);
• consents to Load Market disclosing Driver Location Data to any Customer, recipient, system, person, or party specified by the Customer initiating the tracking request;
• acknowledges that Load Market does not control, monitor, supervise, or limit how any Customer, broker, carrier, shipper, receiver, or third party uses Driver Location Data once disclosed;
• waives any claim against Load Market arising from such sharing.

• a Customer sends a tracking request; and
• the Driver manually accepts that request inside the App.

• the sender’s name,
• company
• email address,
• requested tracking duration.

• Load Market permission to access location services on the device;
• all Customers involved with the shipment permission to view Driver Location Data;
• Customers the right to further share Driver Location Data with brokers, 3PLs, freight forwarders, shippers, receivers, consignees, or any other third party for shipment-related purposes;
• permission for Driver Location Data to be visible both within and outside the Load Market network.

• pause tracking,
• resume tracking,
• log out of the App,
• uninstall the App, or
• delete the Driver account entirely.

• using a mobile device while driving is inherently dangerous and may violate federal, state, or local laws;
• the Driver is fully and solely responsible for safe operation of the vehicle;
• Load Market bears zero liability of any kind for accidents, injuries, property damage, cargo loss, citations, penalties, delays, or legal consequences arising from Driver use of the App while driving;
• violation of this policy may result in suspension or termination of Driver access.

• accuracy of device location services;
• ensuring the device is powered, connected, and functional;
• ensuring the correct device is associated with the shipment;
• any SMS, data, roaming, or telecom charges;
• compliance with DOT, FMCSA, and all applicable regulations relating to mobile-device use.

• that the Driver is the person operating the vehicle;
• that the device is physically present with the vehicle;
• the correctness, precision, or timeliness of Driver Location Data;
• the reliability of GPS, network, OS, or telecom performance.

• has zero liability for any damages, losses, injuries, penalties, citations, operational consequences, or privacy complaints related to the Driver’s use or non-use of the App;
• is not responsible for any actions taken by brokers, carriers, shippers, receivers, consignees, or any person who receives Driver Location Data;
• is not responsible for fraudulent, incorrect, spoofed, or misdirected tracking requests initiated by Customers;
• does not guarantee the App will function, transmit, or remain available at all times;
• is not responsible for GPS, device, telecom, OS, network, or environmental limitations;
• does not provide safety advice and has no obligation to warn, instruct, or protect Drivers.

• suspend or terminate Driver access;
• disable tracking functionality;
• block or remove accounts for safety, compliance, or suspected misuse.

• waives any privacy claim against Load Market related to Customer-initiated sharing of Driver Location Data;
• waives all claims arising from use of the App while driving;
• accepts all legal, physical, operational, and commercial risks associated with mobile-device usage;
• agrees that Load Market has zero liability of any kind;
• acknowledges that all legal compliance, consent, accuracy, and operational responsibilities rest solely with the Customer and/or the Driver, never Load Market.

• location data collection and sharing will continue for the duration of the accepted tracking request, irrespective of international borders or jurisdictions;
• the Driver is solely responsible, to the extent applicable, for compliance with any local laws, regulations, or carrier policies governing location sharing in any country where the Driver travels or operates; and
• Load Market has no obligation to restrict, localize, geo-fence, limit, or terminate location collection or display based on the Driver’s geographic location outside North America.

7. ELD Tracking (Electronic Logging Device Integration)

• Load Market integrates with ELD platforms solely via third-party APIs;
• Load Market does not own, operate, manage, or control any ELD hardware, firmware, software, or platform;
• All ELD data displayed within the Services is received “as-is” from the ELD provider and is merely relayed, displayed, or processed for convenience.

• The carrier (or its authorized representative) must explicitly authorize Load Market to access ELD data;
• Valid API credentials, tokens, or permissions must be generated and maintained by the carrier or ELD provider;
• Each ELD integration depends on ongoing authorization and technical availability of the ELD platform.

• ensuring that the carrier has lawful authority to grant ELD access;
• maintaining valid and current ELD credentials;
• confirming that ELD access remains authorized for the relevant vehicle.

• ELD data may be delayed, incomplete, inaccurate, stale, spoofed, manipulated, interrupted, or unavailable;
• GPS, cellular, satellite, environmental, device, and network limitations may affect data quality;
• Data accuracy depends entirely on third-party ELD providers, hardware condition, and carrier configuration.

• does not guarantee accuracy, timeliness, completeness, or reliability of any ELD data;
• does not monitor, audit, or certify ELD data quality;
• bears zero responsibility for errors, gaps, or inconsistencies in ELD data.

• ELD-based tracking reflects vehicle-level or device-level location data only, not shipment-specific, load-specific, cargo-specific, or trailer-specific information;
• Load Market does not know, verify, or determine what freight, cargo, trailer, or shipment is physically present in any truck, tractor, or trailer at any given time;
• Load Market does not validate whether a tracked vehicle is:

• carrying the Customer’s shipment,
• hauling a different load,
• repositioning equipment,
• operating empty (deadhead), or
• assigned to another broker, shipper, or carrier operation.

• does not represent or guarantee shipment accuracy;
• does not confirm load assignment;
• does not imply exclusivity of vehicle use for a particular Customer or shipment.

• tracking a vehicle hauling a different shipment;
• tracking a vehicle assigned to multiple loads;
• mismatches between ELD data and actual freight movement;
• business, operational, financial, billing, detention, or legal decisions based on ELD assumptions.
  

• does not supervise drivers or carriers;
• does not manage dispatching, routing, or equipment assignment;
• does not ensure compliance with FMCSA, DOT, or any transportation regulations;
• does not provide legal, safety, or compliance advice related to ELD usage.

• use or inability to use ELD-based tracking;
• incorrect assumptions regarding shipment location;
• reliance on ELD data for business decisions;
• third-party ELD platform failures;
• unauthorized, revoked, or expired ELD access.
  

8. Sharing of Tracking Information

• shippers, receivers, consignees, and customers;
• brokers, carriers, 3PLs, freight forwarders, and subcontractors;
• internal employees, agents, and contractors;
• insurers, auditors, or service providers;
• any other person or entity selected by Customer.
  

• generating and distributing tracking links;
• sending email or SMS notifications;
• forwarding, copying, exporting, or re-sending links or data;
• screenshots, screen recordings, or manual data extraction;
• API access, system-to-system transmission, or integrations;
• verbal, written, or electronic disclosure of Tracking Information.
  

• Load Market has no control, no visibility, and no ability to recall, restrict, modify, or delete such information;
• Load Market has no obligation to monitor or enforce how Tracking Information is used, stored, redistributed, or relied upon;
• Load Market has no responsibility for any further dissemination, misuse, misinterpretation, or retention of such information.
  

• verify the identity, authority, or legitimacy of recipients;
• verify business relationships between Customer and recipients;
• verify the accuracy of email addresses, phone numbers, or contact details;
• determine whether recipients are legally entitled to receive Tracking Information.
  

• telecom carrier networks;
• text messages and email providers;
• mobile operating systems (iOS, Android);
• browsers, devices, and local storage;
• TMS, ELD, and other integrated platforms.
  

• Tracking Information is provided for informational purposes only;
• Tracking Information may be inaccurate, delayed, incomplete, unreliable, or unavailable;
• Tracking Information must not be relied upon as the sole basis for operational, legal, safety, or commercial decisions.
  

• detention, layover, demurrage, or accessorial charges;
• missed appointments or delivery windows;
• rate disputes, chargebacks, penalties, or offsets;
  
• cargo claims or loss allegations;
  
• contractual disputes between Customer and any third party;
  
• reputational harm or loss of business.
  

• any claims brought by shippers, receivers, carriers, drivers, or other third parties;
• any indirect, derivative, or pass-through claims;
• any claims arising from Customer’s disclosure or use of Tracking Information.
  

• monitor how Tracking Information is shared or used;
• warn Customer or any third party of inaccuracies or risks;
• intervene in disputes or misuse;
  
• prevent or limit disclosure once initiated by Customer.
  

9. Fraud Protection Indicators 

• GPS spoofing or manipulated coordinate patterns;
• VPN, proxy, or anonymization tool detection;
• IP address, device, or network anomalies;
• irregular location behavior or movement patterns;
• multiple devices or sessions associated with a single account;
  
• inconsistencies between reported locations, timestamps, or routes.
  

• shippers, receivers, consignees, and customers;Fraud Indicators are provided solely for informational and reference purposes;
• Fraud Indicators do not constitute fraud detection, fraud prevention, verification, certification, or investigation;
• Fraud Indicators are not security systems, compliance tools, or risk management services;
• Fraud Indicators do not represent conclusions, findings, accusations, or determinations of wrongdoing;
• Load Market does not guarantee, represent, or warrant that fraud, misuse, deception, spoofing, or manipulation will be identified, flagged, or prevented.
  

• may be incomplete, inaccurate, delayed, unreliable, outdated, or misleading;
• may generate false positives (flagging legitimate activity);
• may generate false negatives (failing to flag fraudulent activity);
• depend on third-party data, external systems, device behavior, GPS hardware, operating systems, telecom networks, environmental conditions, and Customer configuration.
  

• evaluating Fraud Indicators;
• conducting independent verification or due diligence;
• deciding whether to accept, reject, cancel, delay, or continue any load, shipment, carrier, or driver;
  
• determining compliance with internal policies, customer requirements, and legal obligations.
  

• loss of loads, revenue, profits, customers, or business opportunities;
• termination or deterioration of carrier, broker, or customer relationships;
• reputational harm, blacklisting, or internal compliance actions;
• delays, cancellations, detention, layover, or missed appointments;
  
• reliance on, misinterpretation of, or failure to act upon any Fraud Indicator.
  

• drivers, carriers, brokers, shippers, receivers, or any third party;
• any person or entity flagged or affected by Fraud Indicators;
• any claim alleging misclassification, defamation, discrimination, or improper labeling.
  

• GPS signal quality and hardware limitations;
• mobile devices, operating systems, and firmware;
• carrier networks, roaming behavior, or connectivity issues;
  
• VPNs, firewalls, proxies, or security software;
  
• ELD platforms, APIs, and third-party data sources.
  

• Fraud Indicators are provided “AS IS” and “AS AVAILABLE”;
• Load Market assumes no duty of care related to fraud detection or prevention;
• this disclaimer is essential to the economic viability of the Services;
  
• the Services would not exist without these limitations.
  

10. Integrations with Third-Party Systems (TMS, ELD, APIs, AI Services, and External Platforms)

• Transportation Management Systems (TMS);
• Electronic Logging Device (ELD) platforms;
• telematics providers;
• mapping and geolocation services;
• SMS, email, and telecom providers;
  
• AI-powered voice bot or communication services;
  
• cloud hosting providers, operating systems, and APIs.
  

• selecting which Third-Party Integrations to enable or connect;
• obtaining all required authorizations, permissions, licenses, and consents from carriers, drivers, vendors, or third parties;
• generating, securing, maintaining, rotating, and revoking API keys, tokens, credentials, or access rights;
• ensuring that all integrations comply with applicable laws, contracts, and industry regulations.
  

• Third-Party Integrations operate independently of Load Market;
• Load Market has no control over third-party system availability, uptime, performance, security, or accuracy;
• Load Market merely receives, transmits, displays, or relays data provided through third-party APIs or services;
• Load Market does not validate, correct, enrich, reconcile, or interpret third-party data.
  

• incorrect, delayed, incomplete, duplicated, or missing data;
• synchronization failures or mapping errors;
• broken, throttled, deprecated, or modified APIs;
  
• authentication or authorization failures;
  
• data mismatches between systems;
  
• integration outages, latency, or termination by third parties.
  

• tracking the wrong vehicle, trailer, or asset;
• tracking a vehicle or trailer carrying a different load;
• carrier-authorized ELD access that results in unintended visibility;
• missed appointments, detention, layover, or delivery failures;
  
• billing disputes, customer disputes, or contractual penalties;
  
• reputational harm or loss of business.
  

• does not control the security practices of Third-Party Integrations;
• does not guarantee protection of data in transit between Customer systems, driver devices, telecom networks, third-party platforms, or APIs;
• cannot control vulnerabilities introduced by operating systems, mobile devices, networks, firewalls, or external services.
  

• modify, limit, suspend, or discontinue support for any integration;
• change integration methods, endpoints, or technical requirements;
• disable integrations for security, compliance, or operational reasons.
  

• Third-Party Integrations are provided “AS IS” and “AS AVAILABLE”;
• Load Market assumes no duty of care regarding third-party systems or data;
• reliance on integrations is entirely at Customer’s own risk;
  
• these limitations are essential to the economic viability of the Services.
  

• does not verify, certify, audit, validate, or guarantee the accuracy, completeness, timeliness, or current status of any FMCSA or government-provided data;
• does not confirm carrier authority, safety fitness, insurance coverage, operational compliance, or legal eligibility;
• does not endorse, approve, recommend, or disqualify any carrier or transportation entity based on such data.
  

• does not constitute legal verification of carrier identity, authority, insurance, safety compliance, or eligibility;
• does not confirm employment relationships, ownership, control, or authorization of any individual acting on behalf of a carrier;
• does not replace Customer’s obligation to independently verify carrier credentials and compliance.
  

• does not verify the authority of any individual granting such authorization;
• does not validate internal carrier approvals, mandates, or employment relationships;
• relies entirely on representations made by the Customer and/or carrier.
  

• incorrect or fraudulent MC/USDOT numbers;
• unauthorized or improper ELD access;
• misidentification of carriers;
  
• reliance on carrier-provided or government-sourced data.
  

11. Billing, Payments & Subscriptions

• sales or value-added taxes (VAT),
• telecom, text messsages (SMS), or mobile carrier fees,
• ISP or data charges,
• foreign exchange or transaction fees,
  
• credit card or banking fees.
  

• Load Market does not control Stripe’s systems;
• Load Market is not responsible for payment processing errors, failures, delays, chargebacks, or disputes caused by the Payment Processor;
• authorization of a payment method constitutes authorization for recurring charges.
  

• authorizes Load Market (via Stripe) to charge the selected payment method;
• authorizes storage of payment credentials;
• authorizes charging any backup payment method on file if the primary method fails;
• agrees that unpaid balances may result in suspension or termination of Services.
  

• are billed in advance on a monthly basis;
• automatically renew at the end of each billing cycle unless canceled via the Billing Portal;
• are non-refundable, including for partial periods.
  

• the Driver accepts or rejects the request;
• tracking actually begins;
• the request was sent to an incorrect number or device.
  

• the Driver installs the mobile application;
• the Driver or carrier accepts, rejects, ignores, or fails to respond to the request;
• tracking successfully begins, remains active, or is terminated;
  
• the request is sent to an incorrect, invalid, reassigned, unreachable, or non-driver phone number or identifier;
  
• the request fails due to device, network, telecom, ELD, API, third-party system, or technical issues; or
  
• the Customer cancels, resends, retries, or replaces the request.
  

• Upgrades take effect immediately.
• Downgrades take effect only at the start of the next billing cycle.
• No retroactive price reductions apply.
  

• Customer will retain access to all features and usage limits of the higher-tier plan, including the higher number of tracking requests;
• Customer will be charged the full price of the higher-tier plan for that billing cycle.
  

• the base charge for the original plan;
• a prorated upgrade charge at the time of upgrade;
  
• an additional charge (issued via a separate invoice if applicable) covering the remaining difference required to equal the full price of the higher-tier plan.
  

• unused subscription time;
• unused tracking requests;
  
• early termination;
  
• suspension or termination of account access;
  
• dissatisfaction with Service performance.
  

• payment fails;
• invoices remain unpaid;
  
• billing information is invalid or outdated.
  

• billing address,
• credit card number,
  
• expiration date,
  
• payment method status,
  
• contact and notification information.
  

• a payment method is canceled, expired, lost, or stolen;
• Customer becomes aware of any unauthorized access or potential security breach involving account credentials.
  

• Load Market may continue charging for any use of Paid Services associated with Customer’s account;
• Load Market may participate in card updater or similar programs to obtain updated payment information;
  
• failure to update billing information does not relieve Customer of payment obligations;
  
• access to the Services may be suspended or terminated for non-payment.
  

12. Service Availability, Performance & Operational Limitations

• the Services may be inaccurate, unreliable, delayed, partially available, or unavailable at any time;
• tracking data, ETA calculations, routing information, fraud indicators, maps, and alerts may be incorrect, incomplete, outdated, delayed, or misleading;
• real-time tracking does not mean continuous, uninterrupted, or precise tracking;
• Service performance depends on third-party systems and conditions outside Load Market’s control, including but not limited to:
  

• mobile devices and operating systems,
• GPS satellites and positioning systems,
• cellular networks and telecom carriers,
• internet connectivity,
• cloud infrastructure,
• ELD providers,
• TMS platforms,
• email and SMS delivery systems,
• environmental, geographic, or atmospheric conditions.
  

• uptime, availability, or continuity of the Services;
• accuracy or completeness of any data;
• timely delivery of notifications, alerts, emails, SMS messages, or updates;
• successful transmission of location or shipment data;
  
• compatibility with any specific device, carrier, system, or configuration.
  

• Service downtime or degradation,
• inaccurate or delayed data,
• system outages,
• third-party failures,
  
• or discontinuation or modification of any part of the Services.
  

13. Intellectual Property Rights

• all software, source code, object code, APIs, SDKs, algorithms, databases, data models, workflows, and system architecture;
• all user interfaces, layouts, designs, dashboards, visual elements, and user experience components;
• all text, graphics, images, icons, logos, trademarks, service marks, trade names, and branding;
• all tracking logic, fraud detection methodologies, analytics logic, ETA calculations, routing logic, and data presentation formats;
  
• all documentation, training materials, help content, and support materials;
  
• all enhancements, modifications, updates, derivatives, and improvements thereto;
  

• copy, reproduce, modify, adapt, translate, or create derivative works of the Services;
• reverse-engineer, decompile, disassemble, or attempt to derive source code or underlying structure;
• scrape, crawl, harvest, or extract data, features, workflows, or logic from the Services;
• resell, sublicense, lease, rent, distribute, or commercially exploit the Services;
  
• use the Services to build or assist in building a competing product or service;
  
• remove, obscure, or alter any proprietary notices or branding;
  
• use Load Market’s name, trademarks, logos, or branding without prior written consent.
  

• use of the Services does not convey any ownership interest;
• no intellectual property rights are transferred to Customer;
• all rights not expressly granted are reserved by Load Market.
  

14. Publicity & Marketing Use

• listing Customer as a user of the Services;
• displaying Customer logos on Load Market’s website, presentations, pitch decks, marketing materials, and sales collateral;
• identifying Customer as a reference client (without disclosing confidential or performance data);
• listing supported integrations, TMS platforms, ELD systems, APIs, or third-party tools used in connection with the Services.
  

• endorsement,
• sponsorship,
• partnership,
• certification, or
  
• approval
  

15. Feedback, Suggestions & Feature Requests

• Feedback is not confidential;
• No fiduciary, contractual, or implied relationship is created by submission of Feedback;
• Load Market has no obligation to review, respond to, implement, or acknowledge any Feedback.
  

• Load Market owes no compensation, royalty, fee, or other payment for any use of Feedback;
• Customer is not entitled to attribution, credit, recognition, or acknowledgment of any kind;
• Load Market may develop, implement, or commercialize products, features, or services that are identical or similar to the Feedback, without restriction or obligation to Customer.
  

• Load Market’s use or non-use of Feedback;
• Alleged similarity between Feedback and Load Market’s products or features;
• Claims of unjust enrichment, implied contract, misappropriation, or idea theft.
  

16. No Warranty (AS IS / AS AVAILABLE)

• merchantability;
• fitness for a particular purpose;
• non-infringement;
  
• accuracy, completeness, reliability, or correctness of any data;
  
• uninterrupted, timely, secure, or error-free operation;
  
• availability, uptime, or performance of the Services;
  
• compatibility with any hardware, software, system, or network.
  

• tracking data;
• GPS or telematics data;
• ETA calculations;
  
• routing information;
  
• fraud indicators;
  
• ELD or TMS data;
  
• chat messages, notifications, or documents;
  

• telecom networks;
• mobile devices or operating systems;
• GPS satellites or mapping providers;
  
• email or SMS delivery systems;
  
• ELD platforms, TMS platforms, APIs, or integrations;
  
• cloud infrastructure or hosting providers.
  

• no system is completely secure;
• Load Market does not guarantee protection of data “in transit” across carrier networks, telecom systems, devices, operating systems, or third-party platforms;
• Load Market cannot control the security or privacy practices of Customer devices, driver phones, telecom networks, email providers, or external systems.
  

• the disclaimers of warranties set forth in these Terms are an essential part of the Agreement;
• Load Market would not be able to provide the Services economically without these disclaimers;
• Customer’s agreement to these terms is a material inducement for Load Market to make the Services available.
  

• business results;
• reduction of fraud;
• improvement in operational efficiency;
  
• compliance with customer, shipper, or regulatory requirements;
  
• prevention of loss, theft, delay, detention, or disputes.
  

17. No Personal Liability of Owners, Officers, Employees, Contractors, or Affiliates

• the Services;
• these Terms;
• tracking, data processing, or integrations;
  
• support, onboarding, verification, or account approval;
  
• access to or handling of data;
  
• operational decisions;
  
• alleged negligence, errors, omissions, or failures.
  

• no individual person associated with Load Market may be named as a defendant, respondent, witness, or co-defendant;
• no attempt shall be made to “pierce the corporate veil”;
• no claim shall be brought under theories of personal responsibility, alter ego, agency, or control.
  

• owners, members, or employees of Load Market may simultaneously work for, consult with, own, or participate in other freight brokers, carriers, logistics companies, or technology platforms;
• such dual roles do not create conflicts, duties, obligations, disclosure requirements, or liabilities of any kind;
• no claim may arise based on alleged competition, data access, industry knowledge, or overlapping employment.
  

• alleged unfair competition;
• misuse of industry knowledge;
• alleged access to information;
  
• alleged influence over Customer decisions.
  

• all duties under these Terms are owed solely by LM Software Development LLC as a company;
• no individual owes any personal duty of care, fiduciary duty, confidentiality duty, or professional duty to Customer or any third party;
• no individual is responsible for monitoring, supervising, or preventing misuse of the Services.
  

• may access systems strictly in the course of providing support, maintenance, or operations;
• do not assume personal responsibility for any data viewed, processed, transmitted, or stored;
• cannot be held liable for data access, data exposure, or data misuse.
  

• all known and unknown claims;
• all suspected or unsuspected claims;
• all claims arising in the past, present, or future;
  

• survive termination or expiration of the Agreement;
• apply regardless of whether the Services are free or paid;
• apply regardless of jurisdiction or forum;
  
• apply even if any other provision of these Terms is found unenforceable.
  

18. Limitation of Liability

• the legal theory asserted (contract, tort, negligence, strict liability, misrepresentation, statute, or otherwise);
• whether the claim is based on direct or indirect conduct;
• whether Load Market was advised of the possibility of damages;
  
• whether the claim arises from paid or free use of the Services;
  
• whether the claim arises from the website, mobile application, APIs, integrations, tracking, ELD data, AI voice services, communications, or any related functionality.
  

• direct, indirect, incidental, consequential, special, exemplary, or punitive damages;
• loss of profits, revenue, business opportunities, customers, goodwill, or reputation;
• loss of loads, missed appointments, detention, layover, demurrage, storage fees, or operational penalties;
  
• business interruption, downtime, or service unavailability;
  
• inaccurate, delayed, incomplete, spoofed, or missing tracking, ETA, routing, or mapping data;
  
• errors or omissions in ELD, GPS, telematics, AI-generated outputs, or third-party integrations;
  
• data loss, data corruption, or unauthorized access caused by Customers, Drivers, telecom networks, devices, operating systems, carriers, TMS platforms, ELD providers, SMS/email systems, or any third-party service;
  
• personal injury, property damage, cargo loss, regulatory fines, or legal violations arising from use or reliance on the Services.
  

• free access is provided solely for convenience and evaluation;
• Load Market assumes no duty, obligation, or responsibility whatsoever with respect to free use;
• any use of free Services is entirely at Customer’s own risk;
  
• no warranties, guarantees, or service commitments apply to free access.
  

• mobile devices, driver phones, hardware, or operating systems;
• cellular networks, carriers, ISPs, SMS gateways, or email providers;
• GPS, satellite coverage, environmental conditions, or signal limitations;
  
• ELD platforms, TMS systems, APIs, cloud providers, or external databases;
  
• AI voice services, automated calls, or machine-generated outputs.
  

• the Services may be inaccurate, unreliable, delayed, interrupted, or unavailable at any time;
• Load Market does not guarantee accuracy, completeness, or timeliness of any data;
• all use of the Services is entirely at Customer’s own risk;
  
• Customer remains solely responsible for all business, operational, legal, and compliance decisions.
  

• THIS LIMITATION OF LIABILITY IS A FUNDAMENTAL AND ESSENTIAL BASIS OF THE AGREEMENT;
• LOAD MARKET WOULD NOT PROVIDE THE SERVICES, FREE OR PAID, WITHOUT THESE LIMITATIONS;
• THE PRICING AND AVAILABILITY OF THE SERVICES REFLECT THIS ALLOCATION OF RISK.
  

19. Indemnification

• owners, members, shareholders, and co-owners;
• officers, directors, managers;
• employees, agents, contractors, consultants;
  
• affiliates, successors, and assigns;
  

• Customer’s access to or use (or misuse) of the Services, whether paid or free;
• any tracking request sent by Customer, whether accepted or rejected by a Driver;
• any sharing, forwarding, disclosure, or redistribution of tracking links, tracking data, documents, or location information;
  
• failure to obtain, document, or maintain valid Driver consent under any applicable law;
  
• inaccurate, incomplete, spoofed, delayed, or misleading data originating from Customer, Drivers, devices, ELD systems, TMS platforms, or third parties;
  
• reliance on tracking data, ETA, routing, fraud indicators, AI outputs, or analytics;
  
• interactions, disputes, or conflicts between Customer and Drivers, carriers, brokers, shippers, receivers, or any third party;
  
• alleged privacy violations, data protection claims, or regulatory complaints;
  
• alleged safety violations, accidents, injuries, or property damage involving Drivers or vehicles;
  
• Customer’s violation of any applicable law, regulation, or industry rule;
  
• Customer’s breach of these Terms or the Privacy Policy;
  
• acts or omissions of Customer’s employees, contractors, agents, sub-users, or Drivers;
  
• misuse, misconfiguration, or unauthorized use of integrations, APIs, ELD access, or credentials.
  

• a Driver;
• a carrier, broker, shipper, or receiver;
• a government authority or regulator;
  
• a private litigant;
  
• any third party who received tracking data directly or indirectly.
  

• assume control of the defense of any matter subject to indemnification;
• select legal counsel of its choosing;
• require Customer to cooperate fully in the defense.
  

• termination or suspension of the Services;
• deletion of Customer’s account;
• expiration or termination of these Terms;
  
• cessation of business relationship for any reason.
  

• independent of and not limited by Section 18 (Limitation of Liability);
• not subject to any monetary cap;
• enforceable even if Load Market is alleged to be partially negligent, except where prohibited by applicable law.
  

20. Electronic Communications & Electronic Signatures

• email messages,
• in-app notifications,
• dashboard or portal notices,
  
• SMS or automated messages,
  
• system-generated alerts,
  
• postings on Load Market websites or applications.
  

• clicking “I Accept,” “I Agree,” or similar buttons;
• creating an account;
• submitting a signup or verification form;
  
• installing or using any part of the Services;
  
• continuing to use the Services after notice of updated Terms;
  
• authorizing payments through the Billing Portal.
  

• handwritten signatures,
• physical delivery of documents,
• paper records, or
  
• wet-ink execution.
  

• maintaining accurate and current contact information;
• ensuring that email addresses, phone numbers, and notification settings are valid and functional;
• monitoring inboxes, spam folders, dashboards, and portals.
  

• automated,
• system-generated,
• AI-assisted, or
  
• triggered by events or configurations.
  

• any reply to an automated email is sent at the sender’s own risk;
• replies may be visible to unintended recipients due to email client behavior or reply-all functionality;
• Load Market bears no responsibility for the content, disclosure, transmission, storage, forwarding, or misuse of any information sent in response to automated emails;
  
• Load Market has no duty to secure, delete, intercept, filter, or respond to such replies.
  

• instructing its customers, partners, shippers, receivers, and other recipients not to reply to automated emails;
• ensuring that no sensitive, confidential, regulated, or shipment-critical documents or instructions are transmitted via email replies.
  

21. Mandatory Arbitration Agreement

• these Terms,
• the Services,
• any tracking data,
  
• any account, payment, or subscription,
  
• any communication, disclosure, or action by Load Market,
  
• any alleged data access, misuse, delay, or inaccuracy,
  

• the interpretation, applicability, enforceability, or formation of this arbitration agreement;
• whether any claim is subject to arbitration.
  

• the AAA Commercial Arbitration Rules or Consumer Arbitration Rules, as applicable,
• as modified by these Terms.
  

• the arbitration shall be conducted in Miami-Dade County, Florida, or
• at Load Market’s election, remotely via videoconference, or
• based solely on written submissions.
  

• no class actions,
• no class arbitrations,
• no collective actions,
  
• no representative actions,
  

• a brief description of the claim;
• the factual basis;
• the specific relief sought.
  

• certified U.S. mail or recognized courier (signature required), and
• email to: office@load-market.com
  

• the claim qualifies under applicable small claims limits;
• the claim is brought on an individual basis only;
  
• the claim is filed in Miami-Dade County, Florida.
  

• the right to bring claims in court;
• the right to a trial by judge or jury;
  
• the right to participate in discovery beyond what arbitration allows;
  
• the right to appeal except as permitted under the FAA.
  

22. Governing Law

23. Waiver of Jury Trial & Class Actions

• PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION;
• JOIN OR CONSOLIDATE CLAIMS WITH THOSE OF ANY OTHER PERSON OR ENTITY;
• ACT AS A CLASS REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR IN ANY REPRESENTATIVE CAPACITY;
  
• SEEK RELIEF ON A CLASS-WIDE, COLLECTIVE, OR REPRESENTATIVE BASIS.
  

• WHETHER THE CLAIM IS BROUGHT IN ARBITRATION OR IN COURT;
• WHETHER THE CLAIM IS BASED ON STATUTE, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY;
• WHETHER THE CLAIM SEEKS DAMAGES, INJUNCTIVE RELIEF, DECLARATORY RELIEF, OR ANY OTHER REMEDY.
  

24. Venue if Arbitration Unavailable

• submits to the exclusive personal jurisdiction of such courts;
• consents to venue in such courts;
• waives any objection based on improper venue, forum non conveniens, or lack of jurisdiction; and
  
• agrees not to bring any claim or proceeding in any other court or jurisdiction.
  

25. Claim Filing Deadline

26. No Third-Party Beneficiaries

27. Service Modification & Suspension

• suspend or deactivate any Customer account;
• restrict or limit access to any portion of the Services;
• permanently terminate or delete any Customer account;
  
• permanently delete or remove any associated data, content, or records;
  
• block access for any Customer, user, driver, or organization.
  

• with or without cause;
• whether or not Customer has violated these Terms;
• based solely on Load Market’s business judgment, operational requirements, security concerns, legal risk assessment, compliance considerations, or for any reason or no reason whatsoever.
  

• Load Market shall have no liability of any kind arising from or related to any suspension, restriction, termination, deletion, or discontinuation of access to the Services;
• Customer is not entitled to any refund, credit, compensation, damages, or remedy of any kind, regardless of subscription status, prepaid fees, unused tracking requests, or remaining billing period;
  
• Customer irrevocably waives any and all claims, whether known or unknown, arising from or related to account termination, suspension, deletion, loss of access, or data removal;
  
• Load Market has no obligation to preserve, export, return, or provide access to any Customer data following termination, suspension, or deletion;
  
• Customer’s sole and exclusive remedy, in the event of dissatisfaction with the Services or any termination decision, is to discontinue use of the Services.
  

28. Entire Agreement & Severability

29. Contact Information